SMARTsupport for Smart Homes

Support, Repair and Upgrade of existing installations Image

Support, Repair and Upgrade of existing installations

Do you have an existing home AV system, automation or control system that is no longer functioning correctly?

Maybe your home cinema is out of date and needs upgrading to support 4K visuals or Dolby Atmos surround sound? If for any reason you can’t use your existing installer then we may be able to help.

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SMART Support

Monthly care-plan for your smart home equipment.

This service represents our commitment to deliver an ongoing premium support experience that goes above and beyond your typical expectations.

We build reliable systems, but there might be instances when you require additional assistance with your automated home system. This is where SMARTsupport comes in – our monthly care-plans tailored for your tech equipment.

You can choose from three care packages, depending on your service needs.

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An automated home remote alerts and monitoring system.

The SMARTalert system instantly reports any problems to our support team and we can often resolve the issue without you even knowing about it.

SMARTalert also includes an app for remote power management. This allows you to turn a piece of home equipment on or off remotely without having to be next to your equipment rack.

The SMARTalert system requires additional hardware to be installed, but, in return, gives you the ultimate peace of mind for your smart home technology systems.

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Above and beyond support...

Our support goes further than just SMARTsupport and SMARTalert, we also offer:

System Audit

System Audit

Are you having issues with your current system?

We will undertake a ‘System Audit’ to establish the state of your current system, which includes testing the cable infrastructure and all the equipment to determine what is working correctly and what isn’t.

We will then produce a report of our findings along with the options available to you for Cyberhomes to take responsibility for your smart home system and the costs involved for any upgrades you are interested in.

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Equipment rack rebuild

Equipment rack rebuild

Unreliable systems are often the result or poor design which inevitably means the equipment rack cabling is chaotic, poorly labelled and with badly made connections.

In some cases, a system upgrade will only be worthwhile if we install a new equipment rack, to our industry-leading standards.

Our award-winning racks provide the cabling and labelling your smart home needs, to set you up for the system upgrade you desire.

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Client support

We want you to get the best possible enjoyment from your smart home.

That’s why we offer SMARTsupport, our monthly care plans for your equipment. It’s our way of providing you with a continuous level of support beyond what you might normally expect.


Call Support

Dedicated support line

Contact Support

Dedicated email

Submit a ticket

Online ticket system

Hampshire Integrated Smart Home

Smart home technology designed and installed to complement the striking interior design

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Smart Architecture—Henley-on-Thames

A Grand Design and RIBA House of the Year finalist luxury home

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Jungle Atmos Media Room—Hitchin

Entertainment space with private cinema, gym, karate room, socialising space and pool table

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Smart Home Services We Offer...

Designing the Ultimate Bespoke Home Cinema Experience Cinema View Image

Home Cinema Design and Install

From multi-purpose media rooms to dedicated Dolby® Atmos® home cinema room with audio, video, acoustics and seating to challenge any local cineplex. Award-winning cinema designers. Only one thing b...

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Multi-room Audiovisual Systems Title Image

Multi-room Audiovisual Systems

Send multiple audio or video sources to any speaker or screen throughout your property, even in 4K Ultra HD quality. Films, music, ambiance Cyberhomes only use audiovisual (AV) systems that provide ...

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Lighting Design and Control Automation Title Image

Lighting Design and Control Automation

Let there be light. Our smart lighting control systems give you the power to remotely control all of your home lighting from a single screen, wherever you are. Create different lighting scenes to qu...

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Smart Home Automation Systems

What do we mean by home automation (or indeed office automation)? Home automation is when different technologies and standard home systems, such as lighting and heating, are integrated together into ...

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Managed Wi-Fi and Networking

Stay connected, wherever you go. Cyberhomes’ smart home data connections offer the very best in reliability and efficiency, whether you’re connecting to our SMART systems or simply looking for TV...

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Intelligent Climate Control

Our unique smart home climate control solutions are ultra-efficient and can be set up to intelligently allocate heating and air conditioning according to exactly where you are in your home. Whether i...

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Smart Home Security Systems

At Cyberhomes, we take security seriously. We design and install our own home security systems from start to finish, including the subsequent management of your system. We think it’s the only way t...

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Commercial AV Installations

We’re renowned for our world-class automation systems and entertainment installations for the home, but our expertise doesn’t stop there. We also bring our exacting standards and innovative solut...

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SMARTsupport for Smart Homes Title Image

SMARTsupport for Smart Homes

Do you have an existing home AV system, automation or control system that is no longer functioning correctly? Maybe your home cinema is out of date and needs upgrading to support 4K visuals or Dolby ...

Learn More About SMARTsupport for Smart Homes

Our reputation speaks volumes

Let all of our client testimonials tell the story...

"Cyberhomes were the perfect match for this architectural project, their attention to detail and willingness to come up with bespoke solutions was superb. The project build lasted a few years, and their support was 100% throughout the project. We are extremely pleased with the Savant and Lutron System, which works flawlessly day-to-day. We put all the electrical items including Air Conditioning control, Lighting, Intercom, Heating and CCTV into Savant and it is really nice to have everything in one place.

"Thank you to Cyberhomes for their professionalism and dedication over the past few years."

Max Narula | Henley-on-Thames, UK

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